All questions regarding your benefits as a member of the Group should be directed to Railpen who administer member benefits.

In order for us to verify your identity, please provide THREE items of personal data from the list below and email

  • Full name
  • Postal address
  • Date of birth
  • National Insurance number
  • Payroll number or Member number.


  • Unit 2, Rye Hill Office Park,
  • Birmingham Road, Allesley,
  • Coventry CV5 9AB


Telephone: 02476 472540

If you telephone Railpen, your call will be rerouted depending on the nature of your query. When prompted, please press the following for:

    1. tax code queries
    2. pensioners in payment
    3. reporting a death
    4. current employees
    5. deferred members
    6. transfer queries.

If you have a complaint about the Group there's a process you can follow – please click here.


  • 3 Devon Way
  • Longbridge
  • Birmingham
  • B31 2TS

Electrical Industries Charity

Telephone: 020 3696 1710

Wordshop host the Group website on behalf of the Group Trustee and provide web support.

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