USEFUL CONTACTS

For all queries about your Group pension and benefits, please contact Railpen in the first instance.

For queries about your Group pension and benefits, please contact Railpen:

Post: Unit 2, Rye Hill Office Park, Birmingham Road, Allesley, Coventry CV5 9AB

Telephone: 02476 472540
Your call will be routed depending on the nature of your query. When prompted, please press the following:
Option 1 – Pensioners
Option 2 – All other member enquiries.

When contacting Railpen, please reference three items of personal data from the list below in your email or letter:

Full name

Postal address

Date of birth

National Insurance number

Payroll number or Member number.

If you have an issue concerning your benefits, please contact Railpen in the first instance.

If you wish to get in touch with someone from the Trustee Services team regarding your pension, please contact Barnett Waddingham.

Email: NGEGESPS@Barnett-Waddingham.co.uk

Post: NGEG Trustee Services, 3 Devon Way, Longbridge, Birmingham, B31 2TS

PenNet
To register or login to your online pension account: https://nationalgrid.myesps.co.uk

State Pension
Check your State Pension age (SPA) at www.gov.uk/state-pension-age
SPA is the earliest age you can claim your State Pension. The current SPA is 66, rising to 67 between 2026 and 2028, and it’s currently scheduled to increase to age 68 between 2044 and 2046.

Check your State Pension forecast at www.gov.uk/check-state-pension
Find out how much State Pension you could get, when you can get it and how to increase it if you can.

Avoid pension scams
Pension transfers are a primary target for fraud. This is particularly important if you’re considering transferring your pension out of the Group or if you have a DC pension.

The Planning for the future section of the website will help you understand the process, your options and what’s involved. If you’re eligible, there’s access to funded advice from an IFA who knows the Group and has undergone due diligence. Please speak to Railpen for more information.

If you take financial advice outside of the Group, you should check the adviser you speak to is registered with the FCA at www.fca.org.uk/consumers/using-financial-services-register

If you think you’ve been scammed, act immediately. Contact Action Fraud on 0300 132 2040 or visit www.actionfraud.police.uk

If you live in Scotland, you should call Police Scotland on 101 or Advice Direct Scotland on 0808 164 6000.

MoneyHelper
MoneyHelper offers free and impartial help with money and pensions, backed by the government: www.moneyhelper.org.uk/en

The Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU
Telephone: 0800 917 4487
Email: enquiries@pensions-ombudsman.org.uk

Electrical Industries Charity (EIC)
For information about the charity and the EIC powerLottery, please visit the website.
Website: https://electricalcharity.org/lottery
Telephone: 020 3696 1710
Email: contact@electricalcharity.org

If you have a complaint

If you have a complaint regarding your benefits, please contact Railpen in the first instance. If Railpen cannot resolve your complaint, please contact Trustee Services. More information on the complaints process can be found here.